Terms of Service
The agreement between you and OnTime Juba Store when you use our website, mobile app, and marketplace.
Last Updated: June 26, 2026
1. Acceptance of Terms
By accessing or using OnTime Juba Store, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the service.
2. Eligibility
You must be at least 18 years old or have the consent of a parent or guardian to use our service. By using OnTime Juba Store you confirm you have the legal capacity to enter this agreement.
3. Accounts
You are responsible for keeping your login credentials secure and for all activity that happens under your account. Notify us immediately if you suspect unauthorized access.
4. Orders, Pricing, and Payment
All orders are subject to availability and confirmation. Prices, taxes, and delivery fees are displayed at checkout and may change without notice. We may cancel orders that contain pricing errors or that we suspect to be fraudulent.
5. Shipping, Pickup, and Returns
Delivery and pickup options vary by location. Returns and refunds follow the policy posted in our Help Center. Some items may be non-returnable due to hygiene, perishability, or legal restrictions.
6. Vendor and User Content
Vendors and users who upload content (product listings, photos, reviews) grant OnTime Juba Store a non-exclusive license to display that content on our platform. You must own or have permission to use anything you upload.
7. Prohibited Use
You may not use the service to violate any law, infringe intellectual property, post misleading or harmful content, attempt to compromise our security, or scrape data without permission.
8. Intellectual Property
All trademarks, logos, and content on OnTime Juba Store belong to us or our licensors. You may not copy, modify, or distribute them without permission.
9. Disclaimers and Limitation of Liability
The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, OnTime Juba Store is not liable for indirect, incidental, or consequential damages arising from your use of the service.
10. Termination
We may suspend or terminate your access at any time for violation of these terms or to protect the service and its users.
11. Changes to These Terms
We may update these terms from time to time. Material changes will be posted on this page with an updated date. Continued use after changes means you accept the revised terms.
12. Governing Law
These terms are governed by the laws of South Sudan. Disputes will be resolved in the courts of Juba, Central Equatoria.
13. Contact Us
Questions about these terms? Email info@ontimejuba.com or call +211 914 632 893.